Frequently Asked Questions
Got questions? We've got answers. No corporate fluff here. Just direct info about our hauling services, pricing, timelines, and what we cover. Browse below or call us at +420 305 821 621 if you need something specific.
We handle general freight, palletized goods, and LTL shipments. Heavy equipment too. Not hazmat though — that's not our lane. Most loads between 500kg and full truck capacity work fine for us. Got something unusual? Call and describe it. We'll tell you straight if we can move it or not.
Depends on location and current schedule. Local pickups in Pardubice area? Usually 24-48 hours. Regional loads might take 3-5 business days to coordinate. Express service available but costs more. Contact us with specifics and we'll quote you a realistic timeline. No promises we can't keep.
Czech Republic is our main coverage. We run regular routes through Pardubice, Brno, Prague, and surrounding regions. International routes into Slovakia and Poland happen occasionally — depends on the load. Email [email protected] with your destination and we'll confirm we can handle it.
Per-kilometer rates plus fuel surcharge. No hidden fees. Weight, distance, and load type determine your quote. LTL shipments priced separately. Get multiple quotes if you want — we're confident. Payment's net 30 for business accounts, upfront for spot shipments. Simple math, honest numbers.
Yes. Customers get a tracking number with every shipment. Check status online or call us for updates. Not GPS-level detail, but you'll know where your freight is and when it arrives. Want more frequent updates? We can text you checkpoints for major loads.
We inspect loads before pickup and after delivery. Damage is documented. Standard coverage included. You file a claim within 7 days with photos and proof. Processing takes 2-3 weeks. Additional insurance available for high-value cargo — ask about it before shipping. We take care, but accidents happen.
Absolutely. Volume discounts available for regular, predictable routes. Monthly or quarterly arrangements work well for us. Call +420 305 821 621 or email [email protected] with your shipping frequency and typical loads. We'll work out better rates than spot pricing.
Bank transfer standard for business accounts. Cash for smaller local jobs. Credit cards available but have a 2% processing fee. Set up recurring payments if you ship regularly. Invoice billing on net-30 terms after initial shipment. Contact us about your preference — we're flexible within reason.